Shipping policy

At Afghan Ilmak, every carpet is a work of heritage, hand-knotted in Afghanistan and shipped directly from our artisans in Kabul. Please review our Shipping Policy carefully before making a purchase.

1. Processing & Handling

All orders are processed within 2–3 business days after payment confirmation.
Customers will receive a confirmation email once their order has been dispatched.

2. Shipping Time-frames

Delivery typically takes 10–15 business days from the date of dispatch.
Since our carpets are shipped directly from Kabul, Afghanistan, shipping times may vary depending on the destination country, customs clearance, and carrier operations.
Delays caused by customs inspections, international regulations, or carrier issues are beyond our control, but we will assist customers in resolving them wherever possible.

3. Shipping Carriers

Afghan Ilmak partners with trusted international carriers such as DHL, FedEx and UPS to ensure safe and professional delivery.

4. Duties, Taxes & Customs

International customers are responsible for any applicable import duties, customs fees, and local taxes charged by their government.
These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.

5. Risk of Loss

All orders are securely packaged for international transit.
Risk of loss and title for items purchased pass to the customer once the product is handed over to the shipping carrier.

6. Delayed or Lost Shipments

If your order is delayed beyond 30 days, please contact our customer support team.
In the rare event of a lost package, Afghan Ilmak will coordinate with the carrier to investigate the issue but cannot be held responsible for delays or losses outside of our control.

7. Contact Information

For shipping-related inquiries, please contact us at:

ilmakafg2000@gmail.com